Refund policy
Last updated August 2026
We would rather refund an order than keep money for capacity we did not deliver.
Failed provisioning
If an order cannot be provisioned, or provisioning fails and we cannot recover it, the charge is refunded in full automatically — no ticket required.
Cancelling a monthly plan
Cancel within 48 hours of the first provisioning of a new monthly instance for a full refund. After that, a monthly term runs to the end of the paid period and does not renew.
Hourly and metered products
Hourly instances stop billing when they are destroyed. There is nothing to refund because you are only charged for the hours recorded by our metering pipeline.
Third-party licences
Control-panel licences purchased on your behalf (for example cPanel or DirectAdmin) are non-refundable once the licence has been issued for the billing month.
How to request
Open a support ticket from the console with the invoice number. Approved refunds are returned to the original payment method within 10 business days.