Privacy policy

Data we collect

Account data: name, email, organisation, and authentication metadata.

Billing data: invoices, payment references and payment status. Card details are held by our payment processor, never by us.

Operational data: instance metadata, provisioning logs, resource usage records, IP allocations, audit events and support conversations.

Why we process it

To provision and operate the services you order, to bill accurately, to detect and prevent abuse, to provide support, and to meet legal obligations.

Content inside your instances

We do not inspect the contents of customer disks or databases except where necessary to respond to an abuse report, a legal request, or a support ticket where you ask us to look.

Retention

Operational logs are retained for up to 12 months. Billing records are retained as long as tax and accounting law requires. Deleted instances and their backups are destroyed on the schedule published in the console.

Your rights

You can request access, correction, export or deletion of your personal data by opening a support ticket from the console. We respond within 30 days.